New credit reporting practice tracks rent delinquencies and non-payment of rent.
Credit scores for tenants that have regularly paid rent on time might improve under new credit-reporting practices announced by Experian (one of the big three credit reporting agencies). But all tenants need to be aware of how these new policies could impact them when it comes to late payment or non-payment of rent — especially tenants who have withheld rent payment for justifiable reasons.
Experian, one of the big three credit reporting agencies, purchased RentBureau, a specialty credit reporting agency that concentrates on the multifamily rental industry. RentBureau recently initiated a program that allows participating property management companies to immediately feed positive and negative rent payment information directly to the agency on a daily basis. The information will then make its way to credit reports and FICO scores. Whether this is a boon to tenants, as asserted by RentBureau and others, will be discussed here.
RentBureau’s Pitch to Tenants
A careful look at RentBureau’s website reveals some potential red flags for renters, though you might not notice it at first glance. RentBureau’s site strongly suggests that only positive rental histories will be reported. (“In the past, only negative rental payment data such as evictions and collections were reported to consumer reporting agencies.”) The page goes on to hype the benefits of having one’s “on-time rental payments” figure into credit scores, thereby helping tenants “establish or rebuild [their] credit” and “qualify for what [they] deserve.” The only suggestion that anything other than helpful information will be transmitted comes at the end, where RentBureau describes receiving “updated rental payment data” on a daily basis. A reader might conclude that this program is meant to right the wrongs of past practices, by transmitting only helpful information.
RentBureau’s Pitch to Tenant Screeners and Property Managers
The refrain on RentBureau’s tenant screener’s page, however, carries quite a different tune. RentBureau’s line is that by accessing the “comprehensive positive and negative” data supplied by property managers, the people who screen applicants will reduce the risk that they will admit tenants who will later skip out, require an eviction, and cause bad debt write-offs. For the property management companies themselves, Experian notes the continuing need to “identify risky residents and accept more good residents.”
Why RentBureau Could Appeal to Collection Agencies
RentBureau’s network of satisfied customers doesn’t stop at property management companies and applicant screeners. Collection companies, who are urged to contribute their rental collection data to the agency, will in turn have access to current data on renters. When collectors receive “the most up-to-date identification and contact information on [their] accounts,” they’ll have an easier time finding and collecting from those debtors. And RentBureau promises not just contact information, but a real hammer that will force tenants to pay up. A benefit of participating in the program, writes RentBureau, is that the collection agency will have “Better leverage — Applicants will be prevented from getting a new lease before satisfying their debt obligations to you“.
Tried and True Methods for Checking Rent Payment Habits
Before the appearance of this real-time ability to report on late or missed rent payments, landlords had to assess their applicants’ rent-paying histories by talking to prior landlords, looking for eviction lawsuits, and ordering background reports, which sometimes would pick up on bad debt and court judgments. Some specialized tenant screening services also strive to gather information on “skips” — people who leave with unpaid rent. And landlords who take their tenants to court over unpaid rent, and obtain a judgment, can and often do report these judgments to credit reporting agencies.
Problems for Both Landlords and Tenants?
So, what’s the problem with having more granular information available more quickly? First, in Oklahoma, and practically every other state, Residential Landlord and Tenant Acts provide for a tenant’s right to utilize certain remedies when their landlords fail to make reasonable and necessary repairs and fail to maintain the leased premises in a fit and habitable condition. The primary remedy is the right, after giving proper notice to the landlord, to withhold rents until the repairs are made, or to make the necessary repairs on their own and deduct the cost from the next month’s rent. However, what if the landlord disputes that the demanded repairs are reasonable and necessary to maintain the premises in a fit and habitable condition? What’s to stop the landlord from reporting the nonpayments immediately, while it disputes the legitimacy of the tenant’s use of the repair-and-deduct remedy? It remains to be seen whether Experian’s collecting and reporting of nonpayments under such circumstances violates the Federal Fair Debt Collection Practices Act or the Fair Credit Reporting Act, or various state consumer credit reporting acts.
If the tenant has improperly used the repair-and-deduct remedy, the landlord can evict on the basis of nonpayment, and a record of that event will be properly available to future landlords. But if the tenant is in the right, RentBureau and Experian currently offer no guarantee that their reports will not include nonpayments withheld under a claim of right under the Residential Landlord and Tenant Act. Or that the information will be taken off the tenant’s record if the tenant is found to have properly used the repair-and-deduct remedy. RentBureau appears to acknowledge one possible effect of this virtually instant reporting on tenants’ (legitimate or not) exercise of their repair-and-deduct remedies, noting that reporting real-time late or skipped payments will “Encourage on-time payments — Report your residents’ rental histories to create a meaningful credit incentive for them to pay on-time.” Clearly, tenants and their legal counsel will have to think twice about exercising certain of their rights. To the extent that tenants are legitimately exercising their repair-and-deduct remedies, Oklahoma law is on their side, but care should be taken to ensure that landlords and property management companies do not incorrectly report non-payments of rent under these circumstances.
Another issue with RentBureau’s system is that it does not reach the many tenants who do not rent from larger-volume landlords (500+ units) or owners who use property management companies. Small landlords who run their own shop are not likely to have the sophisticated computer systems needed to push the data directly to Experian. These tenants, many of whom are on-time payers, will not enjoy the benefits of having their positive rental history boost their credit reports or FICO scores. And, conversely, those renters from small landlords, who do frequently pay rent late or skip, will fly under Experian’s radar and get a credit report and score that misses their bad behavior, thereby potentially misleading prospective landlords who have increasingly come to rely on the credit report or score.
So, who should be happy about RentBureau’s new system? Landlords certainly, and also good tenants who:
- always pay the rent on time;
- rent from landlords who participate in Experian’s program;
- don’t have to withhold rent due to the landlord’s failure to make necessary repairs and maintain the premises in a habitable condition; and
- don’t compete for rental units against poor-risk tenants whose bad rent-paying history never made it into RentBureau’s databank.
Depending on the condition of the rental property and the professionalism of the landlord or property management company, tenants will have to assess the final two of the above four factors on a case by case basis.
Huddleston Law Offices offers legal and practical tips relating to the rental market, for tenants and landlords alike.